Human Factors
Understanding the human — physiology, psychology and the limits that lead to error.
Understand how fatigue, stress, workload, attention and other natural human limitations can affect safety, service and workplace performance.
Developed from Human Performance and Limitations principles used in aviation and other high-reliability industries, this course helps hospitality employees recognise the factors that increase the risk of error and apply practical safeguards during everyday operations.
What learners will be able to do
Explain why human error is normal and predictable, not a personal failing
Use the SHEL model to see how people interact with tools, environment and others
Recognise how fatigue, stress and workload degrade performance
Understand the limits of attention, perception and memory in a busy operation
Apply practical habits and safeguards that reduce the chance of error
Module structure
1 Introduction to Human Factors 30 min
2 Fatigue, Shift Work & Sleep 35 min
3 Stress & Workload 35 min
4 Attention, Perception & Memory 35 min
5 Health, Wellbeing & Reducing Error 35 min
Local and Cultural Focus
Long-hours and shift culture common in hospitality worldwide; managing fatigue and hydration in demanding climates and during religious observance such as Ramadan; and supporting a multicultural workforce with differing norms around rest, stress and raising concerns.
Assessment: Knowledge check per module, plus a final personal action plan identifying each learner’s own human-factor risks and safeguards.
